Hoodie Bear (“us” and “us”) is the operator of (https://www.hoodie-bear.com). By placing an order on this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to protect each other and to set expectations regarding our service.
1. General
Subject to stock availability. We try to maintain accurate stock accounts on our website, but from time to time there may be an inventory discrepancy and we will not be able to process all of your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you would prefer to wait for the restocking of the out-of-stock item or if you would prefer for us to issue a refund.
2. Shipping costs
Shipping costs are calculated during payment according to the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with purchase.
This price will be the final price of the shipping costs for the customer.
3. Returns
3.1 Return due to change of mind
Hoodie Bear will gladly accept returns due to change of mind as long as a return request is received by us within 14 days of receipt of the item and returned to us in its original, unused and unused packaging. in resalable condition.
Return shipping costs will be paid at the customer’s expense and will need to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this is complete via email.
(Hoodie Bear) will refund the value of returned merchandise but will NOT refund the value of any paid shipping.
3.2 Warranty returns
Hoodie Bear will be happy to honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of the items.
Customers will need to prepay the return shipping cost, but we will refund you if a warranty claim is successful.
Upon receipt of the items for the warranty claim, you can expect Hoodie Bear to process your warranty claim within 7 days.
Once the warranty claim has been confirmed, you will have the choice between:
(a) refund to your payment method
(b) a store credit refund
(c) a replacement item sent to you (if stock is available)
4. Terms of delivery
4.1 Transit times at national level
Usually domestic shipments are in transit for 6-10 business days
4.2 International transit time
Typically, orders shipped internationally are in transit for 8-15 business days. This varies greatly depending on the courier service you have selected.
4.3 Shipping time
Orders are generally dispatched within 2/3 business days of payment for the order.
Our warehouse operates Monday through Friday during normal business hours, except holidays, when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
4.4 Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order is dispatched.
4.5 Shipping by PO box
Hoodie Bear will be shipped to PO Box addresses using Postal Services only. We are unable to provide courier services to these locations.
4.6 Shipping to military address
We can ship to military addresses using USPS. We cannot offer this service using courier services.
4.7 Out of stock items
If an item is out of stock, we will cancel and refund the out-of-stock items and ship the remainder of the order.
4.8 Delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so that we can investigate
5. Notifications follow-up
Upon shipment, customers will receive a tracking link from which they can track the progress of their shipment based on the latest updates made available by the carrier.
6. Packages damaged in transit
If you find that a package is damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import duties and taxes
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Import duties and taxes for international shipments may be payable upon arrival in the destination country. It varies by country and Hoodie Bear encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Hoodie Bear at the customer’s expense, and the customer will receive a refund for the value of the goods paid, less the cost of the return. . The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before you receive your order, we may accept cancellations at any time before the order ships. If an order has already been shipped, please refer to our refund policy.
9. Insurance
Packages are insured against loss and damage up to the value indicated by the carrier.
9.1 Process for packages damaged in transit
We will process a refund or replacement as soon as the carrier completes their investigation of the claim.
9.2 Process for packages lost in transit
We will process a refund or replacement as soon as the courier investigates and finds the package lost.
10. Customer service
For all customer service inquiries, please submit a request to https://hoodie-bear/contact