Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products intended for personal or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must show us a receipt or proof of purchase.
You can return your items once your request has been accepted by our service to the following address: Hoodie Bear, Tartu mnt 67 / 1-13b, Kesklinna linnaosa, Tallinn
10115 Harju maakond
Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books showing obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or has parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We will also notify you of our decision to approve or deny your request.
If your request is approved, your refund will then be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. Processing time is often required before a refund is posted.
If, after you’ve done all of this, you still have not received your refund yet, please contact us at firstname.lastname@example.org
Items for sale (if applicable)
Only normal priced items can be refunded. Unfortunately, sale items are not refundable or exchangeable.
Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If, in this case, you want to exchange it for the same item, send us an email to email@example.com
If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will issue a refund to the gift giver. and he will know that you have returned the item.
You will need to pay your own shipping costs for returning the item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $ 50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We don’t guarantee that we will receive your returned item.